Cancellation will be accepted when it initiated at least 24 hours before the play time.
In case of unintentional cancellation such as accident, fever, the guest needs to providing a medical certificate or related document to get the refund of the purchase.
No show on the pick-up time and no notification in advance will be resulting no refund can be given in any case.
Changing the Play Date or Play Time will be charged 300 baht/person on a pick-up zone and 500 baht/person if out of transfer zone area.
If you purchasing the ticket Not from our website the cancellation policy may be different as it will be depending on the distributor/agent itself.
YOUR SAFETY IS OUR NO.1
Our Zipline Eco-Adventure is perfect for people of all ages. Hanuman World’s highly-trained staff are happy to have led guests from 4 to 80 years old, but for safety reasons, there is a maximum weight limit of 120 kg.
Our expert guides ensure 100% comfort and safety for our customers at all times.