HANUMAN WORLD / Refund policy
PLANS CHANGE.KNOW YOUR OPTIONS.
Everything you need to know about cancellations, rescheduling and refunds.
Last updated: February 2026
PHUKET, THAILANDYOUR WORLD. YOUR ADVENTURE.
Full Refund
Cancel 24+ hours before activity
5% processing fee applies
Medical Cases
Emergency cancellations accepted
Medical certificate required
No Refund
Less than 24 hours notice
No-show policy applies
Important Information
This Refund Policy applies to all online bookings made through our website. Payments are processed by Chamnanthang Co., Ltd. (operating as "ONEBOOKING").
Statement shows: ONEBOOKING
5% processing fee on all refunds
HOW TO REQUEST A REFUND
Simple 4-step process
1
Submit Request
Email us with your booking reference and reason
2
Confirmation
Receive confirmation within 24 hours
3
Processing
Refund processed within 5-10 business days
4
Refund Issued
Amount credited to original payment method
More Than 24 Hours Before Activity
Refund:Full refund minus 5% processing fee
Processing Time:5-10 business days
How to Cancel:Email support@hanumanworldphuket.com with your booking reference
Less Than 24 Hours Before Activity
Refund:No refund available
Alternative:You may reschedule to another date (subject to availability)
No-Show Policy
Refund:No refund under any circumstances
Note:Missing the scheduled pick-up time without prior notification is considered a no-show