REFUNDPOLICY
We want you to book with confidence. Here's everything you need to know about cancellations and refunds.
Last updated: February 2026
Full Refund
Cancel 24+ hours before activity
5% processing fee applies
Medical Cases
Emergency cancellations accepted
Medical certificate required
No Refund
Less than 24 hours notice
No-show policy applies
Important Information
This Refund Policy applies to all online bookings made through our website. Payments are processed by Chamnanthang Co., Ltd. (operating as "ONEBOOKING").
HOW TO REQUEST A REFUND
Simple 4-step process
Submit Request
Email us with your booking reference and reason
Confirmation
Receive confirmation within 24 hours
Processing
Refund processed within 5-10 business days
Refund Issued
Amount credited to original payment method
More Than 24 Hours Before Activity
Less Than 24 Hours Before Activity
No-Show Policy
NEED HELP WITH A REFUND?
Our support team is here to assist you with any questions.
For Refund Requests
Include your booking reference
Urgent Inquiries
WhatsApp available
Payment-Related Inquiries
Chamnanthang Co., Ltd. (ONEBOOKING)